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|For Pet Owners|
|Meet our specialists|
|How to find us?|
|About your first visit|
|Glossary of qualifications|
|Glossary of terms|
|Terms and conditions|
Some things you might like to know
Your vet may be concerned that your pet has a persistent or serious problem and needs to be examined by a specialist, in the same way that your GP might refer you to a consultant at a hospital.
Please bring your pet’s medical records, laboratory test results and x-rays with you, along with any medication your pet might be receiving. Your vet will be able to provide you with copies of reports etc. To minimise the risk of cross infection please Do Not Bring your pet’s belongings (bedding, toys etc). We will ensure your pet is as comfortable as possible while in our care in our lovely veterinary facilities.
There is always a risk that a contagious disease may spread where animals are housed in close quarters, so please make sure your pet’s vaccinations are up-to-date. If your dog is not vaccinated against kennel cough and time permits, please read our factsheet and check with your vet whether vaccination is appropriate prior to your visit. Information on ‘Kennel cough’ can be accessed from our website.
Our experienced staff may be able to give you a guide to the costs, we cannot always tell in advance how straightforward the treatment will be. We will, however, keep you informed with revised estimates. Fees are paid in full when treatment is completed and you collect your pet. Should fees reach a substantial amount before this point, we may request an interim payment. We accept most major credit cards.
If your pet is insured you will need to contact your insurance company to inform them your pet has been referred. If you would like us to fill in the veterinary surgeon’s section of the claim form please bring it with you when you collect your pet. We do not routinely do Direct Claims.
For more information on RSA please see our RSA factsheet
When you arrive for your first visit please leave your pet in the car and report to reception, where a nurse will check your paperwork.